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The Commuter Store®, Mobile Commuter Store & CommuterDirect.com®

Commuter Stores and Mobile Commuter Stores Take Precautions for COVID-19 (Coronavirus)

The Commuter Stores and Mobile Commuter Stores are taking the necessary precautions to keep our customers and staff safe. Staff are wearing masks, using sanitizing wipes, and disinfecting products to clean door handles, table surfaces, keyboards, glass partitions, and other frequently touched hard surfaces. Plexiglass partitions have been added to the open counters and six foot markings are in place. Customers are asked to limit their time in the store to 10 minutes and be prepared with your ticket needs, payments and schedule requests. Please wear a mask while in the store.

Customers are urged to follow the recommendations from the Center for Disease Control to prevent the spread of the disease including:

  • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer.
  • Wear a mask in public
  • Stay 6 feet apart from others
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are sick.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces.
  • If you're experiencing symptoms and have traveled to areas of concern (or have been in contact with someone who has), call ahead to your health-care provider before you go in person.

Staff will continue to monitor COVID-19-related developments and take appropriate action in consultation with Arlington County, State, and Regional public health authorities.

Visit the CDC web site for more information.

Visit Arlington County's web site for information from the Arlington County Public Health Division.

Leer contenido en español • This content is available in Spanish

Operated by Arlington County Commuter Services, The Commuter Store®, Mobile Commuter Store, and CommuterDirect.com® provide one-stop shopping for Metro, VRE, MARC, MTA Commuter Bus, and STAR fares. 

The Commuter Store® offers face-to-face information, sales, and assistance at five locations in Arlington, Virginia and affiliated stores in Maryland, and Mobile Commuter Stores that serve additional Arlington, Alexandria, and Washington, DC locations. Printed bus schedules and other free publications are available. Courteous staff will assist you in planning the best way to travel, whether by bus, rail, carpool, vanpool, bicycle or walking. Please note The Commuter Store adds a 25-cent convenience fee to the cost of WMATA products (Metrobus and Metrorail fares and SmarTrip cards). There is no convenience fee added for discounted fare media for seniors and persons with disabilities. Fare media for other transit systems are sold at face value. See "Products" for all fares and products sold.

At a Mobile Commuter Store you can purchase fares, pick up a schedule, or ask our knowledgeable and courteous staff to help you find the best way to get from point A to point B. Phone: 703-228-RIDE (7433), TDD: 711. Mobile Commuter Store Arlington and Alexandria Schedule. Montgomery County Mobile Store schedule.

CommuterDirect.com® allows you to purchase transit tickets and passes online and have them delivered to your home or office. CommuterDirect.com account holders can set up renewable orders to automatically receive the tickets and passes they need for their commute. MARC, VRE, and MTA Commuter Bus riders can use SmartBenefits funds to purchase tickets through CommuterDirect.com.

The Commuter Store® and SmartBenefits

Many Washington, DC area employers participate in the SmartBenefits program. This program assigns transit benefits to employees' SmarTrip cards, which are accepted by the Metro system and many local bus systems. However, some transit systems, including MARC and VRE commuter rail, don't accept the electronic farecards. Employees who need their transit benefits applied to fares for these systems can set up a SmartBenefits Personal Account with CommuterDirect.com. CommuterDirect.com will then deliver the appropriate tickets by mail, or the tickets may be picked up at the Commuter Store location you choose. (Locations listed below.) For more information, see SmarTrip & SmartBenefits.

Commuter Store Locations, Hours, Contact Information

Email for all stores: Questions@CommuterDirect.com

TDD phone number for all stores (for deaf and hard of hearing callers in VA, MD, and DC): 711

Ballston Commuter Store

Ballston-MU Metro Plaza (kiosk at top of escalator)
4230 Fairfax Drive
Arlington, VA 22203
Phone: 703-528-3541 Fax: 703-522-4356 TDD: 711
Hours: Mon.-Fri. 7:00 a.m.-7:00 p.m., Sat. 8:00 a.m.-3:00 p.m.
Map and Car-Free Transportation Options

Crystal City Commuter Store

Crystal City Shops (across from Dunkin' Donuts)
251 18th Street South
Arlington VA, 22202 
Phone: 703-413-4287 Fax: 703-413-4291 TDD: 711
Hours: Mon.-Fri. 7:00 a.m.-7:00 p.m.
Map and Car-Free Transportation Options

Rosslyn Commuter Store

Rosslyn Metro Station Entrance
1810 N. Moore Street
Arlington, VA 22209
Phone: 703-525-1995 Fax: 703-525-0060 TDD: 711
Hours: Mon.-Fri. 7:00 a.m.-7:00 p.m., Sat., 8:00 a.m.-2:00 p.m.
Map and Car-Free Transportation Options

Shirlington Commuter Store

2975 S. Quincy Street (at the Shirlington Bus Station, near the intersection of South Randolph Street and 31st Street South, next to I-395)
Arlington, VA 22206
Phone: 703-820-4981 Fax: 703-820-4985 TDD: 711
Hours: Mon.-Fri. 10:00 a.m.-7:00 p.m.; closed 1:30 p.m - 2:00 p.m.
Please call in advance to order VRE tickets to be picked up at the Shirlington store.
Map and Car-Free Transportation Options

Pentagon Commuter Store

Pentagon Metro Station, 2 S. Rotary Road, Arlington VA 22202, Upper Bus Bay Area
Near bus bays 7 and 8. Open to the public, accessible by bus or rail.
Phone: 703-302-3941 Fax: 703-302-3940 TDD: 711
Hours: Mon.-Fri., 6:30 a.m.-6:30 p.m.
Map and Car-Free Transportation Options

Affiliate Stores

Odenton, Maryland MTA Commuter Store

MARC and MTA Commuter Bus tickets only
1400 Odenton Road
Odenton MD 21113
Phone: 410-674-4885 Fax: 410-551-0708 TDD: 711
Hours: Mon.-Fri. 5:00-7:00 a.m. and 6:00-8:00 p.m.

Frederick, Maryland Transit Center/MARC Station

MARC and MTA Commuter Bus tickets only
100 South East Street
Frederick MD 21704
Phone: 301-663-3311
Hours: Mon.-Fri. 4:30 a.m.-9:00 a.m. and 1:30 p.m.-7:00 p.m.

Montgomery County Mobile Commuter Store

MARC and MTA Commuter Bus tickets, SmarTrip cards (including Senior), loading fare value and passes onto SmarTrip cards, and Montgomery County Youth Cruiser passes.
Various locations in Montgomery County
More information and schedule

Silver Spring TRiPS Commuter Store

MARC and MTA Commuter Bus tickets, SmarTrip cards (including Senior), loading fare value and passes onto SmarTrip cards, and Montgomery County Youth Cruiser passes.
8404 Colesville Road
Silver Spring, MD 20910
Phone: 240-773-8747
Hours: Mon.-Fri. 6 a.m. - 6 p.m., Sat.-Sun. 7 a.m. - 5 p.m.
More information

Takoma Langley Crossroads Transit Center

MARC and MTA Commuter Bus tickets, SmarTrip cards (including Senior), and loading fare value and passes onto SmarTrip cards.
7900 New Hampshire Avenue
Hyattsville MD 20783
Phone: 301-422-0200
Fax: 301-422-0217
Hours: Mon.-Fri. 7:00 a.m.-7:00 p.m., Sat.-Sun. 8:00 a.m.-4:00 p.m.

Fairfax Connector Transit Stores

Franconia-Springfield Metro Station
6880 Frontier Drive, Springfield, VA 22150
Monday - Friday: 6:30 a.m. - 7 p.m.

Stringfellow Park and Ride
4920 Stringfellow Road, Centreville, VA
Monday, Tuesday and Thursday: 6:30 - 10:30 a.m., 3 - 7 p.m.

Herndon-Monroe Park and Ride
12530 Sunrise Valley Drive, Herndon, VA 20171
Monday, Tuesday and Thursday: 6:30 - 10:30 a.m., 3 - 7 p.m.

Tysons West*Park Transit Station
8300 Jones Branch Drive, McLean, VA 22102
Monday - Friday: 10 a.m. - 6 p.m.

Reston Town Center Transit Station
12051 Bluemont Way, Reston, VA 20190
Monday - Friday: 6:30 a.m. - 7 p.m.

Wiehle-Reston East Metro Station
11389 Reston Station Boulevard, Reston, VA 20190
Monday - Friday: 6:30 a.m. - 7 p.m.