The Commuter Store®, Mobile Commuter Store & CommuterDirect.com®

Photo: Commuter Store interiorOperated by Arlington County Commuter Services, The Commuter Store®, Mobile Commuter Store, and CommuterDirect.com® provide one-stop shopping for Metro, VRE, MARC, Circulator, and DASH fares. 

CommuterDirect.com® allows you to purchase transit tickets and passes online and have them delivered to your home or office. CommuterDirect.com account holders can set up renewable orders to automatically receive the tickets and passes they need for their commute. MARC and VRE riders can use SmartBenefits funds to purchase tickets through CommuterDirect.com.

The Commuter Store® offers face-to-face information, sales, and assistance at five locations in Arlington and Odenton, Maryland, and a Mobile Commuter Store that serves additional Arlington and Washington, DC locations. Printed bus schedules and other free publications are available. Courteous staff will assist you in planning the best way to travel, whether by bus, rail, carpool, vanpool, or bicycle.

Buy Capital Bikeshare memberships at The Commuter Store®

Capital Bikeshare Annual, Month or Daily Key memberships are available for purchase at any of the four Commuter Store locations in Arlington County and at the Mobile Commuter Store. New members can sign up with the assistance of the Commuter Store staff and receive a member key fob ready for use immediately. You can purchase a membership Monday - Friday from 9:30 am - 5 pm and Saturday at the Ballston and Rosslyn locations from 8 am - 2 pm.

Arlington residents also have a cash payment option for Capital Bikeshare memberships at the Commuter Stores.

Photo: Mobile Commuter Store

Mobile Commuter Store

We're taking The Commuter Store on the road and bringing it to you. Purchase fares, pick up a schedule, or ask our knowledgeable and courteous staff to help you find the best way to get from point A to point B. Phone: 703-599-5714, TDD: 711. Mobile Commuter Store Schedule

The Commuter Store® and SmartBenefits

Many Washington, DC area employers participate in the SmartBenefits program. This program assigns transit benefits to employees' SmarTrip cards, which are accepted by the Metro system and many local bus systems. However, some transit systems, including MARC and VRE commuter rail, don't accept the electronic farecards. Employees who need their transit benefits applied to fares for these systems can set up a SmartBenefits Personal Account with CommuterDirect.com. CommuterDirect.com will then deliver the appropriate tickets by mail, or the tickets may be picked up at any Commuter Store location. For more information, see SmarTrip & SmartBenefits.

Convenience Fee

The Commuter Store adds a 25-cent convenience fee to the cost of WMATA products (Metrobus and Metrorail fares and SmarTrip cards). There is no convenience fee added for discounted fare media for seniors and persons with disabilities. Fare media for other transit systems are sold at face value.

Photo: New Crystal City Store, April 2015
New Crystal City Commuter Store location, 251 18th Street, S., Arlington VA, 22202

Commuter Store Locations, Hours, Contact Information

Email for all stores: Questions@CommuterDirect.com

TDD phone number for all stores (for deaf and hard of hearing callers in VA, MD, and DC): 711

Ballston Commuter Store

Ballston-MU Metro Plaza
(kiosk at top of escalator), 4230 Fairfax Drive, Arlington, VA 22203
Phone: 703-528-3541 Fax: 703-522-4356 TDD: 711
Hours: Mon.-Fri. 7:00 a.m.-7:00 p.m., Sat. 8:00 a.m.-3:00 p.m.
Map and Transit Options

Crystal City Commuter Store

Crystal City Shops, 251 18th Street South, Arlington VA, 22202  (across from Dunkin' Donuts)
Phone: 703-413-4287 Fax: 703-413-4291 TDD: 711
Hours: Mon.-Fri. 7:00 a.m.-7:00 p.m.
Map and Transit Options

Rosslyn Commuter Store

Rosslyn Metro Station Entrance
1810 N. Moore Street, Arlington, VA 22209
Phone: 703-525-1995 Fax: 703-525-0060 TDD: 711
Hours: Mon.-Fri. 7:00 a.m.-7:00 p.m., Sat., 8:00 a.m.-2:00 p.m.
Map and Transit Options

Shirlington Commuter Store

Please call in advance to order VRE tickets to be picked up at the Shirlington store.
2975 S. Quincy Street, Arlington, VA 22206 (at the Shirlington Bus Station, near the intersection of South Randolph Street and 31st Street South, next to I-395)
Phone: 703-820-4981 Fax: 703-820-4984 TDD: 711
Hours: Mon.-Fri. 10:00 a.m.-7:00 p.m.
Map and Transit Options

Affiliate Stores

Odenton, Md. MTA Commuter Store

MARC and MTA Commuter Bus tickets only
1400 Odenton Road, Odenton, MD 21113
Phone: 410-674-4885 Fax: 410-551-0708 TDD: 711
Hours: Mon.-Fri. 4:45 a.m.-6:00 p.m., Sat. 7:30-11:30 a.m., Sunday 9:15 a.m.-1:30 p.m.

Frederick, Md. Transit Center/MARC Station

MARC and MTA Commuter Bus tickets only
100 South East Street
Frederick, MD 21704
Phone: 301-663-3311
Hours: Mon.-Fri. 4:30 a.m.-9:00 a.m. and 1:30 p.m.-7:00 p.m.

Also see Other Transit Stores for Metro sales outlets and transit stores in Fairfax County, Montgomery County, and Alexandria.

Did You Know?

Driving alone is the primary commute mode for 54% of Arlington Commuters, compared to 83% statewide.

2007 Virginia State of the Commute Study: Arlington Perspective

Arlington’s Bicycle & Pedestrian Counters

Bikes counted

View Counter Data
14th Street Bridge
1694
Ballston Connector
289
Bluemont Connector
189
CC Connector
655
Clarendon EB bike lane
198
Crystal SB bike lane
104
Custis Bon Air Park
976
Custis Rosslyn
1280
Fairfax EB bike lane
152
Joyce St NB
22
Joyce St SB
38
Key Bridge East
979
Key Bridge West
677
Military NB bike lane
47
Military SB bike lane
33
MVT Airport South
1799
Quincy NB bike lane
57
Quincy SB bike lane
78
Roosevelt Bridge
413
Rosslyn Bikeometer
1111
TR Island Bridge
1414
WOD Bon Air Park
886
WOD Bon Air West
1360
WOD Columbia Pike
754
WOD East Falls Church
970
Wilson WB bike lane
270

Peds counted

View Counter Data
14th Street Bridge
255
Ballston Connector
355
Bluemont Connector
291
CC Connector
474
Custis Bon Air Park
485
Custis Rosslyn
263
Joyce St NB
79
Joyce St SB
97
Key Bridge East
1790
Key Bridge West
1085
MVT Airport South
297
Roosevelt Bridge
111
TR Island Bridge
796
WOD Bon Air Park
1620
WOD Bon Air West
637
WOD Columbia Pike
514
WOD East Falls Church
447

All counters, YTD

View Counter Data
Year to Date
7314740
About Arlington’s Bicycle & Pedestrian Counter Program

News Headlines
Metrorail weekend service adjustments July 31 - August 2

July 27, 2015, WMATA

Arlington school-bus cameras beginning to pick off violators

Scott McCaffrey, July 31, 2015, InsideNoVa

Obama scolds Congress at highway bill signing

Jordan Fabian, July 31, 2015, The Hill

Average US vehicle age hits record 11.5 years

Dee-Ann Durbin, July 29, 2015, WTOP

More News & Events

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Tuesday, August 4, 2015

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Wednesday, August 5, 2015

Car-Free Diet at APAH Summer Resident Picnic

Wednesday, August 5, 2015

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Wednesday, August 5, 2015

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