The Commuter Store®, Mobile Commuter Store & CommuterDirect.com®

Photo: Commuter Store interiorLeer contenido en español • This content is available in Spanish

Operated by Arlington County Commuter Services, The Commuter Store®, Mobile Commuter Store, and CommuterDirect.com® provide one-stop shopping for Metro, VRE, MARC, Circulator, and DASH fares. 

CommuterDirect.com® allows you to purchase transit tickets and passes online and have them delivered to your home or office. CommuterDirect.com account holders can set up renewable orders to automatically receive the tickets and passes they need for their commute. MARC, VRE, and MTA Commuter Bus riders can use SmartBenefits funds to purchase tickets through CommuterDirect.com.

The Commuter Store® offers face-to-face information, sales, and assistance at four locations in Arlington and Odenton, Maryland, and a Mobile Commuter Store that serves additional Arlington and Washington, DC locations. Printed bus schedules and other free publications are available. Courteous staff will assist you in planning the best way to travel, whether by bus, rail, carpool, vanpool, or bicycle.

Buy Capital Bikeshare Memberships and Helmets at The Commuter Store®

Capital Bikeshare Annual, Month or Daily Key memberships and helmets are available for purchase at any of the four Commuter Store locations in Arlington County and at the Mobile Commuter Store. New members can sign up with the assistance of the Commuter Store staff and receive a member key fob ready for use immediately. You can purchase a membership Monday - Friday from 9:30 am - 5 pm and Saturday at the Ballston and Rosslyn locations from 8 am - 2 pm.

Arlington residents also have a cash payment option for Capital Bikeshare memberships at the Commuter Stores.

Photo: Mobile Commuter Store

Mobile Commuter Store

We're taking The Commuter Store on the road and bringing it to you. Purchase fares, pick up a schedule, or ask our knowledgeable and courteous staff to help you find the best way to get from point A to point B. Phone: 703-228-RIDE (7433), TDD: 711. Mobile Commuter Store Schedule

The Commuter Store® and SmartBenefits

Many Washington, DC area employers participate in the SmartBenefits program. This program assigns transit benefits to employees' SmarTrip cards, which are accepted by the Metro system and many local bus systems. However, some transit systems, including MARC and VRE commuter rail, don't accept the electronic farecards. Employees who need their transit benefits applied to fares for these systems can set up a SmartBenefits Personal Account with CommuterDirect.com. CommuterDirect.com will then deliver the appropriate tickets by mail, or the tickets may be picked up at any Commuter Store location. For more information, see SmarTrip & SmartBenefits.

Convenience Fee

The Commuter Store adds a 25-cent convenience fee to the cost of WMATA products (Metrobus and Metrorail fares and SmarTrip cards). There is no convenience fee added for discounted fare media for seniors and persons with disabilities. Fare media for other transit systems are sold at face value.

Photo: New Crystal City Store, April 2015
New Crystal City Commuter Store location, 251 18th Street, S., Arlington VA, 22202

Commuter Store Locations, Hours, Contact Information

Also see Other Transit Stores for Metro sales outlets and transit stores in Fairfax County, Montgomery County, and Alexandria.

Email for all stores: Questions@CommuterDirect.com

TDD phone number for all stores (for deaf and hard of hearing callers in VA, MD, and DC): 711

Ballston Commuter Store

Ballston-MU Metro Plaza
(kiosk at top of escalator), 4230 Fairfax Drive, Arlington, VA 22203
Phone: 703-528-3541 Fax: 703-522-4356 TDD: 711
Hours: Mon.-Fri. 7:00 a.m.-7:00 p.m., Sat. 8:00 a.m.-3:00 p.m.
Map and Transit Options

Crystal City Commuter Store

Crystal City Shops, 251 18th Street South, Arlington VA, 22202  (across from Dunkin' Donuts)
Phone: 703-413-4287 Fax: 703-413-4291 TDD: 711
Hours: Mon.-Fri. 7:00 a.m.-7:00 p.m.
Map and Transit Options

Rosslyn Commuter Store

Rosslyn Metro Station Entrance
1810 N. Moore Street, Arlington, VA 22209
Phone: 703-525-1995 Fax: 703-525-0060 TDD: 711
Hours: Mon.-Fri. 7:00 a.m.-7:00 p.m., Sat., 8:00 a.m.-2:00 p.m.
Map and Transit Options

Shirlington Commuter Store

Please call in advance to order VRE tickets to be picked up at the Shirlington store.
2975 S. Quincy Street, Arlington, VA 22206 (at the Shirlington Bus Station, near the intersection of South Randolph Street and 31st Street South, next to I-395)
Phone: 703-820-4981 Fax: 703-820-4984 TDD: 711
Hours: Mon.-Fri. 10:00 a.m.-7:00 p.m.
Map and Transit Options

Affiliate Stores

Odenton, Md. MTA Commuter Store

MARC and MTA Commuter Bus tickets only
1400 Odenton Road
Odenton MD 21113
Phone: 410-674-4885 Fax: 410-551-0708 TDD: 711
Hours: Mon.-Fri. 4:45 a.m.-6:00 p.m., Sat. 7:30-11:30 a.m., Sunday 9:15 a.m.-1:30 p.m.

Frederick, Md. Transit Center/MARC Station

MARC and MTA Commuter Bus tickets only
100 South East Street
Frederick MD 21704
Phone: 301-663-3311
Hours: Mon.-Fri. 4:30 a.m.-9:00 a.m. and 1:30 p.m.-7:00 p.m.

Montgomery County Mobile Commuter Store

MARC and MTA Commuter Bus tickets, SmarTrip cards (including Senior), loading fare value and passes onto SmarTrip cards, and Montgomery County Youth Cruiser passes.
Various locations in Montgomery County
More information and schedule

Silver Spring TRiPS Commuter Store

MARC and MTA Commuter Bus tickets, SmarTrip cards (including Senior), loading fare value and passes onto SmarTrip cards, and Montgomery County Youth Cruiser passes.
8404 Colesville Road
Silver Spring, MD 20910
Phone: 240-773-8747
Hours: Mon.-Fri. 6 a.m. - 6 p.m., Sat.-Sun. 6 a.m. - 5 p.m.
More information

Takoma Langley Crossroads Transit Center

MARC and MTA Commuter Bus tickets, SmarTrip cards (including Senior), and loading fare value and passes onto SmarTrip cards.
7900 New Hampshire Avenue
Hyattsville MD 20783
Phone: 301-422-0200
Fax: 301-422-0217
Hours: Mon.-Fri. 7:00 a.m.-7:00 p.m., Sat.-Sun. 8:00 a.m.-4:00 p.m.

Did You Know?

Each U.S. rush-hour auto commuter spends an average of 50 hours a year stuck in traffic.

League of American Cyclists

CommuterPage.com News
New MARC Penn Line schedule Nov. 18

November 8, 2017, MTA

Woman killed after car backs into her in District Heights

Lynh Bui, November 20, 2017, Washington Post

Ground broken on I-66 expansion outside Beltway

Dick Uliano, November 20, 2017, WTOP

Uber signs deal to buy 24,000 autonomous vehicles from Volvo

Peter Holley, November 20, 2017, Washington Post

More News & Events

Upcoming Events
Thanksgiving Holiday

Thursday, November 23, 2017

Car-Free Diet at Arlington Farmers Market

Saturday, November 25, 2017

Arlington PAL Outreach Party

Thursday, November 30, 2017

Arlington POPS Chat about Land Aquisition

Friday, December 1, 2017

Events Calendar

Arlington’s Bicycle & Pedestrian Counters

Bikes counted

View Counter Data
110 Trail
96
14th Street Bridge
560
Arlington Mill Trail
204
Ballston Connector
0
Bluemont Connector
165
CC Connector
153
Clarendon EB bike lane
142
Custis Bon Air Park
642
Custis Rosslyn
1126
Fairfax EB bike lane
96
Joyce St NB
6
Joyce St SB
13
Key Bridge East
389
Key Bridge West
212
Military NB bike lane
19
Military SB bike lane
17
MVT Airport South
2429
Quincy NB bike lane
125
Quincy SB bike lane
48
Roosevelt Bridge
432
Rosslyn Bikeometer
283
TR Island Bridge
779
WOD Bon Air Park
256
WOD Bon Air West
342
WOD Columbia Pike
265
WOD East Falls Church
272
Wilson WB bike lane
186

Peds counted

View Counter Data
110 Trail
392
14th Street Bridge
179
Arlington Mill Trail
428
Ballston Connector
0
Bluemont Connector
275
CC Connector
329
Custis Bon Air Park
443
Custis Rosslyn
376
Joyce St NB
57
Joyce St SB
66
Key Bridge East
1463
Key Bridge West
706
MVT Airport South
391
Roosevelt Bridge
80
TR Island Bridge
665
WOD Bon Air Park
613
WOD Bon Air West
583
WOD Columbia Pike
315
WOD East Falls Church
33223

All counters, YTD

View Counter Data
Year to Date
8251231
About Arlington’s Bicycle & Pedestrian Counter Program