The Commuter Store®, Mobile Commuter Store & CommuterDirect.com®

Photo: Commuter Store interiorLeer contenido en español • This content is available in Spanish

Operated by Arlington County Commuter Services, The Commuter Store®, Mobile Commuter Store, and CommuterDirect.com® provide one-stop shopping for Metro, VRE, MARC, Circulator, and DASH fares. 

CommuterDirect.com® allows you to purchase transit tickets and passes online and have them delivered to your home or office. CommuterDirect.com account holders can set up renewable orders to automatically receive the tickets and passes they need for their commute. MARC and VRE riders can use SmartBenefits funds to purchase tickets through CommuterDirect.com.

The Commuter Store® offers face-to-face information, sales, and assistance at four locations in Arlington and Odenton, Maryland, and a Mobile Commuter Store that serves additional Arlington and Washington, DC locations. Printed bus schedules and other free publications are available. Courteous staff will assist you in planning the best way to travel, whether by bus, rail, carpool, vanpool, or bicycle.

Buy Capital Bikeshare Memberships and Helmets at The Commuter Store®

Capital Bikeshare Annual, Month or Daily Key memberships and helmets are available for purchase at any of the four Commuter Store locations in Arlington County and at the Mobile Commuter Store. New members can sign up with the assistance of the Commuter Store staff and receive a member key fob ready for use immediately. You can purchase a membership Monday - Friday from 9:30 am - 5 pm and Saturday at the Ballston and Rosslyn locations from 8 am - 2 pm.

Arlington residents also have a cash payment option for Capital Bikeshare memberships at the Commuter Stores.

Photo: Mobile Commuter Store

Mobile Commuter Store

We're taking The Commuter Store on the road and bringing it to you. Purchase fares, pick up a schedule, or ask our knowledgeable and courteous staff to help you find the best way to get from point A to point B. Phone: 703-599-5714, TDD: 711. Mobile Commuter Store Schedule

The Commuter Store® and SmartBenefits

Many Washington, DC area employers participate in the SmartBenefits program. This program assigns transit benefits to employees' SmarTrip cards, which are accepted by the Metro system and many local bus systems. However, some transit systems, including MARC and VRE commuter rail, don't accept the electronic farecards. Employees who need their transit benefits applied to fares for these systems can set up a SmartBenefits Personal Account with CommuterDirect.com. CommuterDirect.com will then deliver the appropriate tickets by mail, or the tickets may be picked up at any Commuter Store location. For more information, see SmarTrip & SmartBenefits.

Convenience Fee

The Commuter Store adds a 25-cent convenience fee to the cost of WMATA products (Metrobus and Metrorail fares and SmarTrip cards). There is no convenience fee added for discounted fare media for seniors and persons with disabilities. Fare media for other transit systems are sold at face value.

Photo: New Crystal City Store, April 2015
New Crystal City Commuter Store location, 251 18th Street, S., Arlington VA, 22202

Commuter Store Locations, Hours, Contact Information

Also see Other Transit Stores for Metro sales outlets and transit stores in Fairfax County, Montgomery County, and Alexandria.

Email for all stores: Questions@CommuterDirect.com

TDD phone number for all stores (for deaf and hard of hearing callers in VA, MD, and DC): 711

Ballston Commuter Store

Ballston-MU Metro Plaza
(kiosk at top of escalator), 4230 Fairfax Drive, Arlington, VA 22203
Phone: 703-528-3541 Fax: 703-522-4356 TDD: 711
Hours: Mon.-Fri. 7:00 a.m.-7:00 p.m., Sat. 8:00 a.m.-3:00 p.m.
Map and Transit Options

Crystal City Commuter Store

Crystal City Shops, 251 18th Street South, Arlington VA, 22202  (across from Dunkin' Donuts)
Phone: 703-413-4287 Fax: 703-413-4291 TDD: 711
Hours: Mon.-Fri. 7:00 a.m.-7:00 p.m.
Map and Transit Options

Rosslyn Commuter Store

Rosslyn Metro Station Entrance
1810 N. Moore Street, Arlington, VA 22209
Phone: 703-525-1995 Fax: 703-525-0060 TDD: 711
Hours: Mon.-Fri. 7:00 a.m.-7:00 p.m., Sat., 8:00 a.m.-2:00 p.m.
Map and Transit Options

Shirlington Commuter Store

Please call in advance to order VRE tickets to be picked up at the Shirlington store.
2975 S. Quincy Street, Arlington, VA 22206 (at the Shirlington Bus Station, near the intersection of South Randolph Street and 31st Street South, next to I-395)
Phone: 703-820-4981 Fax: 703-820-4984 TDD: 711
Hours: Mon.-Fri. 10:00 a.m.-7:00 p.m.
Map and Transit Options

Affiliate Stores

Odenton, Md. MTA Commuter Store

MARC and MTA Commuter Bus tickets only
1400 Odenton Road, Odenton, MD 21113
Phone: 410-674-4885 Fax: 410-551-0708 TDD: 711
Hours: Mon.-Fri. 4:45 a.m.-6:00 p.m., Sat. 7:30-11:30 a.m., Sunday 9:15 a.m.-1:30 p.m.

Frederick, Md. Transit Center/MARC Station

MARC and MTA Commuter Bus tickets only
100 South East Street
Frederick, MD 21704
Phone: 301-663-3311
Hours: Mon.-Fri. 4:30 a.m.-9:00 a.m. and 1:30 p.m.-7:00 p.m.

Did You Know?

Arlington County has 50 miles of shared-use, off-street trails.

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Arlington’s Bicycle & Pedestrian Counters

Bikes counted

View Counter Data
110 Trail
457
14th Street Bridge
1290
Arlington Mill Trail
365
Ballston Connector
225
Bluemont Connector
168
CC Connector
634
Clarendon EB bike lane
145
Custis Bon Air Park
1069
Custis Rosslyn
1130
Fairfax EB bike lane
112
Joyce St NB
27
Joyce St SB
16
Key Bridge East
989
Key Bridge West
527
Military NB bike lane
46
Military SB bike lane
39
MVT Airport South
2129
Quincy NB bike lane
89
Quincy SB bike lane
73
Roosevelt Bridge
189
Rosslyn Bikeometer
1008
TR Island Bridge
1241
WOD Bon Air Park
1275
WOD Bon Air West
1646
WOD Columbia Pike
1020
WOD East Falls Church
1313
Wilson WB bike lane
205

Peds counted

View Counter Data
110 Trail
472
14th Street Bridge
201
Arlington Mill Trail
754
Ballston Connector
151
Bluemont Connector
198
CC Connector
318
Custis Bon Air Park
497
Custis Rosslyn
343
Joyce St NB
31
Joyce St SB
82
Key Bridge East
1325
Key Bridge West
0
MVT Airport South
196
Roosevelt Bridge
136
TR Island Bridge
589
WOD Bon Air Park
647
WOD Bon Air West
657
WOD Columbia Pike
625
WOD East Falls Church
343

All counters, YTD

View Counter Data
Year to Date
5888323
About Arlington’s Bicycle & Pedestrian Counter Program