The Commuter Store®, Mobile Commuter Store & CommuterDirect.com®

Photo: Commuter Store interiorLeer contenido en español • This content is available in Spanish

Operated by Arlington County Commuter Services, The Commuter Store®, Mobile Commuter Store, and CommuterDirect.com® provide one-stop shopping for Metro, VRE, MARC, Circulator, and DASH fares. 

CommuterDirect.com® allows you to purchase transit tickets and passes online and have them delivered to your home or office. CommuterDirect.com account holders can set up renewable orders to automatically receive the tickets and passes they need for their commute. MARC, VRE, and MTA Commuter Bus riders can use SmartBenefits funds to purchase tickets through CommuterDirect.com.

The Commuter Store® offers face-to-face information, sales, and assistance at four locations in Arlington and Odenton, Maryland, and a Mobile Commuter Store that serves additional Arlington and Washington, DC locations. Printed bus schedules and other free publications are available. Courteous staff will assist you in planning the best way to travel, whether by bus, rail, carpool, vanpool, or bicycle.

Buy Capital Bikeshare Memberships and Helmets at The Commuter Store®

Capital Bikeshare Annual, Month or Daily Key memberships and helmets are available for purchase at any of the four Commuter Store locations in Arlington County and at the Mobile Commuter Store. New members can sign up with the assistance of the Commuter Store staff and receive a member key fob ready for use immediately. You can purchase a membership Monday - Friday from 9:30 am - 5 pm and Saturday at the Ballston and Rosslyn locations from 8 am - 2 pm.

Arlington residents also have a cash payment option for Capital Bikeshare memberships at the Commuter Stores.

Photo: Mobile Commuter Store

Mobile Commuter Store

We're taking The Commuter Store on the road and bringing it to you. Purchase fares, pick up a schedule, or ask our knowledgeable and courteous staff to help you find the best way to get from point A to point B. Phone: 703-402-2593, TDD: 711. Mobile Commuter Store Schedule

The Commuter Store® and SmartBenefits

Many Washington, DC area employers participate in the SmartBenefits program. This program assigns transit benefits to employees' SmarTrip cards, which are accepted by the Metro system and many local bus systems. However, some transit systems, including MARC and VRE commuter rail, don't accept the electronic farecards. Employees who need their transit benefits applied to fares for these systems can set up a SmartBenefits Personal Account with CommuterDirect.com. CommuterDirect.com will then deliver the appropriate tickets by mail, or the tickets may be picked up at any Commuter Store location. For more information, see SmarTrip & SmartBenefits.

Convenience Fee

The Commuter Store adds a 25-cent convenience fee to the cost of WMATA products (Metrobus and Metrorail fares and SmarTrip cards). There is no convenience fee added for discounted fare media for seniors and persons with disabilities. Fare media for other transit systems are sold at face value.

Photo: New Crystal City Store, April 2015
New Crystal City Commuter Store location, 251 18th Street, S., Arlington VA, 22202

Commuter Store Locations, Hours, Contact Information

Also see Other Transit Stores for Metro sales outlets and transit stores in Fairfax County, Montgomery County, and Alexandria.

Email for all stores: Questions@CommuterDirect.com

TDD phone number for all stores (for deaf and hard of hearing callers in VA, MD, and DC): 711

Ballston Commuter Store

Ballston-MU Metro Plaza
(kiosk at top of escalator), 4230 Fairfax Drive, Arlington, VA 22203
Phone: 703-528-3541 Fax: 703-522-4356 TDD: 711
Hours: Mon.-Fri. 7:00 a.m.-7:00 p.m., Sat. 8:00 a.m.-3:00 p.m.
Map and Transit Options

Crystal City Commuter Store

Crystal City Shops, 251 18th Street South, Arlington VA, 22202  (across from Dunkin' Donuts)
Phone: 703-413-4287 Fax: 703-413-4291 TDD: 711
Hours: Mon.-Fri. 7:00 a.m.-7:00 p.m.
Map and Transit Options

Rosslyn Commuter Store

Rosslyn Metro Station Entrance
1810 N. Moore Street, Arlington, VA 22209
Phone: 703-525-1995 Fax: 703-525-0060 TDD: 711
Hours: Mon.-Fri. 7:00 a.m.-7:00 p.m., Sat., 8:00 a.m.-2:00 p.m.
Map and Transit Options

Shirlington Commuter Store

Please call in advance to order VRE tickets to be picked up at the Shirlington store.
2975 S. Quincy Street, Arlington, VA 22206 (at the Shirlington Bus Station, near the intersection of South Randolph Street and 31st Street South, next to I-395)
Phone: 703-820-4981 Fax: 703-820-4984 TDD: 711
Hours: Mon.-Fri. 10:00 a.m.-7:00 p.m.
Map and Transit Options

Affiliate Stores

Odenton, Md. MTA Commuter Store

MARC and MTA Commuter Bus tickets only
1400 Odenton Road
Odenton MD 21113
Phone: 410-674-4885 Fax: 410-551-0708 TDD: 711
Hours: Mon.-Fri. 4:45 a.m.-6:00 p.m., Sat. 7:30-11:30 a.m., Sunday 9:15 a.m.-1:30 p.m.

Frederick, Md. Transit Center/MARC Station

MARC and MTA Commuter Bus tickets only
100 South East Street
Frederick MD 21704
Phone: 301-663-3311
Hours: Mon.-Fri. 4:30 a.m.-9:00 a.m. and 1:30 p.m.-7:00 p.m.

Takoma Langley Crossroads Transit Center

MARC and MTA Commuter Bus tickets, SmarTrip cards (including Senior), and loading fare value and passes onto SmarTrip cards.
7900 New Hampshire Avenue
Hyattsville MD 20783
Phone: 301-422-0200
Fax: 301-422-0218
Hours: Mon.-Fri. 7:00 a.m.-7:00 p.m., Sat.-Sun. 8:00 a.m.-4:00 p.m.

Did You Know?

11 Metrorail stops are located in Arlington.

CommuterPage.com News
One month after the end of SafeTrack, has much changed for Metro?

Andrew Grant, July 24, 2017, Washington Post

DDOT holds training on how to do construction work around bike, ped facilities

Colin Browne, July 24, 2017, WABA

Trump administration appoints two fiscal wonks to Metro board

Faiz Siddiqui, Martine Powers, July 24, 2017, Washington Post

Rosslyn Sector Plan honored with Holzheimer Award

July 24, 2017, Arlington County

More News & Events

Upcoming Events
ART at Columbia Pike Library

Wednesday, July 26, 2017

Shirlala Music Festival

Thursday, July 27, 2017

Cabi Fiesta, El Pollo Rico

Friday, July 28, 2017

Rosslyn Cinema + Pub in the Park

Friday, July 28, 2017

Events Calendar

Arlington’s Bicycle & Pedestrian Counters

Bikes counted

View Counter Data
110 Trail
622
14th Street Bridge
2271
Arlington Mill Trail
390
Ballston Connector
365
Bluemont Connector
213
CC Connector
0
Clarendon EB bike lane
189
Custis Bon Air Park
1059
Custis Rosslyn
1622
Fairfax EB bike lane
167
Joyce St NB
45
Joyce St SB
41
Key Bridge East
1095
Key Bridge West
761
Military NB bike lane
48
Military SB bike lane
26
MVT Airport South
2091
Quincy NB bike lane
106
Quincy SB bike lane
90
Roosevelt Bridge
507
Rosslyn Bikeometer
0
TR Island Bridge
0
WOD Bon Air Park
951
WOD Bon Air West
1472
WOD Columbia Pike
741
WOD East Falls Church
0
Wilson WB bike lane
243

Peds counted

View Counter Data
110 Trail
596
14th Street Bridge
348
Arlington Mill Trail
690
Ballston Connector
319
Bluemont Connector
260
CC Connector
0
Custis Bon Air Park
656
Custis Rosslyn
388
Joyce St NB
57
Joyce St SB
94
Key Bridge East
2373
Key Bridge West
1046
MVT Airport South
298
Roosevelt Bridge
154
TR Island Bridge
1373
WOD Bon Air Park
1190
WOD Bon Air West
1185
WOD Columbia Pike
693
WOD East Falls Church
0

All counters, YTD

View Counter Data
Year to Date
5247714
About Arlington’s Bicycle & Pedestrian Counter Program