The Commuter Store®, Mobile Commuter Store & CommuterDirect.com®

Photo: Commuter Store interiorLeer contenido en español • This content is available in Spanish

Operated by Arlington County Commuter Services, The Commuter Store®, Mobile Commuter Store, and CommuterDirect.com® provide one-stop shopping for Metro, VRE, MARC, Circulator, and DASH fares. 

CommuterDirect.com® allows you to purchase transit tickets and passes online and have them delivered to your home or office. CommuterDirect.com account holders can set up renewable orders to automatically receive the tickets and passes they need for their commute. MARC, VRE, and MTA Commuter Bus riders can use SmartBenefits funds to purchase tickets through CommuterDirect.com.

The Commuter Store® offers face-to-face information, sales, and assistance at four locations in Arlington and Odenton, Maryland, and a Mobile Commuter Store that serves additional Arlington and Washington, DC locations. Printed bus schedules and other free publications are available. Courteous staff will assist you in planning the best way to travel, whether by bus, rail, carpool, vanpool, or bicycle.

Buy Capital Bikeshare Memberships and Helmets at The Commuter Store®

Capital Bikeshare Annual, Month or Daily Key memberships and helmets are available for purchase at any of the four Commuter Store locations in Arlington County and at the Mobile Commuter Store. New members can sign up with the assistance of the Commuter Store staff and receive a member key fob ready for use immediately. You can purchase a membership Monday - Friday from 9:30 am - 5 pm and Saturday at the Ballston and Rosslyn locations from 8 am - 2 pm.

Arlington residents also have a cash payment option for Capital Bikeshare memberships at the Commuter Stores.

Photo: Mobile Commuter Store

Mobile Commuter Store

We're taking The Commuter Store on the road and bringing it to you. Purchase fares, pick up a schedule, or ask our knowledgeable and courteous staff to help you find the best way to get from point A to point B. Phone: 703-402-2593, TDD: 711. Mobile Commuter Store Schedule

The Commuter Store® and SmartBenefits

Many Washington, DC area employers participate in the SmartBenefits program. This program assigns transit benefits to employees' SmarTrip cards, which are accepted by the Metro system and many local bus systems. However, some transit systems, including MARC and VRE commuter rail, don't accept the electronic farecards. Employees who need their transit benefits applied to fares for these systems can set up a SmartBenefits Personal Account with CommuterDirect.com. CommuterDirect.com will then deliver the appropriate tickets by mail, or the tickets may be picked up at any Commuter Store location. For more information, see SmarTrip & SmartBenefits.

Convenience Fee

The Commuter Store adds a 25-cent convenience fee to the cost of WMATA products (Metrobus and Metrorail fares and SmarTrip cards). There is no convenience fee added for discounted fare media for seniors and persons with disabilities. Fare media for other transit systems are sold at face value.

Photo: New Crystal City Store, April 2015
New Crystal City Commuter Store location, 251 18th Street, S., Arlington VA, 22202

Commuter Store Locations, Hours, Contact Information

Also see Other Transit Stores for Metro sales outlets and transit stores in Fairfax County, Montgomery County, and Alexandria.

Email for all stores: Questions@CommuterDirect.com

TDD phone number for all stores (for deaf and hard of hearing callers in VA, MD, and DC): 711

Ballston Commuter Store

Ballston-MU Metro Plaza
(kiosk at top of escalator), 4230 Fairfax Drive, Arlington, VA 22203
Phone: 703-528-3541 Fax: 703-522-4356 TDD: 711
Hours: Mon.-Fri. 7:00 a.m.-7:00 p.m., Sat. 8:00 a.m.-3:00 p.m.
Map and Transit Options

Crystal City Commuter Store

Crystal City Shops, 251 18th Street South, Arlington VA, 22202  (across from Dunkin' Donuts)
Phone: 703-413-4287 Fax: 703-413-4291 TDD: 711
Hours: Mon.-Fri. 7:00 a.m.-7:00 p.m.
Map and Transit Options

Rosslyn Commuter Store

Rosslyn Metro Station Entrance
1810 N. Moore Street, Arlington, VA 22209
Phone: 703-525-1995 Fax: 703-525-0060 TDD: 711
Hours: Mon.-Fri. 7:00 a.m.-7:00 p.m., Sat., 8:00 a.m.-2:00 p.m.
Map and Transit Options

Shirlington Commuter Store

Please call in advance to order VRE tickets to be picked up at the Shirlington store.
2975 S. Quincy Street, Arlington, VA 22206 (at the Shirlington Bus Station, near the intersection of South Randolph Street and 31st Street South, next to I-395)
Phone: 703-820-4981 Fax: 703-820-4984 TDD: 711
Hours: Mon.-Fri. 10:00 a.m.-7:00 p.m.
Map and Transit Options

Affiliate Stores

Odenton, Md. MTA Commuter Store

MARC and MTA Commuter Bus tickets only
1400 Odenton Road, Odenton, MD 21113
Phone: 410-674-4885 Fax: 410-551-0708 TDD: 711
Hours: Mon.-Fri. 4:45 a.m.-6:00 p.m., Sat. 7:30-11:30 a.m., Sunday 9:15 a.m.-1:30 p.m.

Frederick, Md. Transit Center/MARC Station

MARC and MTA Commuter Bus tickets only
100 South East Street
Frederick, MD 21704
Phone: 301-663-3311
Hours: Mon.-Fri. 4:30 a.m.-9:00 a.m. and 1:30 p.m.-7:00 p.m.

Did You Know?

The average person loses 13 lbs. their first year of commuting by bike.

League of American Cyclists

CommuterPage.com News
Meeting on Washington Blvd. enhancements March 1

February 21, 2017, WashCycle

SafeTrack's severe impact on Metro ridership

Martin Di Caro, February 20, 2017, WAMU

Plans for Florida Ave. bike lanes won't make biking much safer

Garrett Hennigan, February 20, 2017, GGW

D.C. Streetcar will stay free

Martin Di Caro, February 20, 2017, WAMU

More News & Events

Upcoming Events
Public Meeting -- South Park at Potomac Yards

Wednesday, February 22, 2017

Your Child's Development Resource Fair

Saturday, February 25, 2017

Feel the Heritage Festival

Saturday, February 25, 2017

Clarendon-Courthouse Mardi Gras Parade

Tuesday, February 28, 2017

Events Calendar

Arlington’s Bicycle & Pedestrian Counters

Bikes counted

View Counter Data
110 Trail
423
14th Street Bridge
1439
Arlington Mill Trail
442
Ballston Connector
109
Bluemont Connector
216
CC Connector
689
Clarendon EB bike lane
161
Custis Bon Air Park
359
Custis Rosslyn
1161
Fairfax EB bike lane
122
Joyce St NB
26
Joyce St SB
24
Key Bridge East
1096
Key Bridge West
521
Military NB bike lane
37
Military SB bike lane
41
MVT Airport South
2176
Quincy NB bike lane
86
Quincy SB bike lane
68
Roosevelt Bridge
298
Rosslyn Bikeometer
1093
TR Island Bridge
1309
WOD Bon Air Park
1305
WOD Bon Air West
1577
WOD Columbia Pike
1118
WOD East Falls Church
1203
Wilson WB bike lane
169

Peds counted

View Counter Data
110 Trail
762
14th Street Bridge
567
Arlington Mill Trail
1080
Ballston Connector
249
Bluemont Connector
443
CC Connector
823
Custis Bon Air Park
236
Custis Rosslyn
786
Joyce St NB
63
Joyce St SB
176
Key Bridge East
3108
Key Bridge West
1149
MVT Airport South
611
Roosevelt Bridge
163
TR Island Bridge
1653
WOD Bon Air Park
846
WOD Bon Air West
989
WOD Columbia Pike
905
WOD East Falls Church
483

All counters, YTD

View Counter Data
Year to Date
1120471
About Arlington’s Bicycle & Pedestrian Counter Program