How to Change SmartBenefits Allocation - CommuterDirect.com Customers

If you use your SmartBenefits on CommuterDirect.com, follow the instructions below.

If you use your SmartBenefits at the Commuter Stores, click here for instructions.

1. Visit CommuterDirect.com and log in to your existing account using the username and password that you created when you set up your CommuterDirect.com account. This process should be handled as soon as possible, but not later than the 16th of the month prior to the effective month. Example: Complete by 16th of January to be effective for February.

2. Click "Continue."

Screen shot: Continue button
Click image to enlarge.

3. Press the “Renewable Orders” tab. If you do not have a Renewable order, press the “SmartBenefits" tab and skip to Step 8.

Screen Shot: Renewable Orders tab.
Click image to enlarge.

4. Press the “Edit Renewable Order” button.

Screen shot: Edit Renewable Order button
Click image to enlarge.

5. Enter the dollar amount of the new transit subsidy that you are requesting to pay for your monthly transit pass. This entry is made in the “Payment Promise” screen.

This amount should not exceed your renewable order amount and should not exceed your maximum benefit amount. Any funds sent to CommuterDirect.com above your monthly pass total is subject to be returned back to your employer, so only enter the amount needed to cover your ticket that is on your renewable order.

Screen shot: enter dollar amount
Click image to enlarge.

6. Once you have entered the updated dollar amount, press the blue “Update Renewable Order” button.


Click image to enlarge.

7. A popup window will appear prompting you to update your Employer Contribution amount, press the long blue button.

Screen shot: Update Employer Contribution button
Click image to enlarge.

8. Enter the new dollar amount that you want to use to pay for your monthly transit pass needs from CommuterDirect.com.

This amount should not exceed your renewable order amount and should not exceed your maximum benefit amount. Any funds sent to CommuterDirect.com above your monthly pass total is subject to be returned back to your employer, so only enter the amount needed to cover your monthly transit pass. For renewable order customers, this amount should be the same as you previously entered in the prior steps.

Screen shot: Update Employer Contribution field
Click image to enlarge.

9. Now press the “Update Employer Contribution Information” button (long green bar).

Screen shot: Update Employer Contribution button
Click image to enlarge.

10. The final step is to log out of your account.

Screen shot: Log Out link
Click image to enlarge.

If you still need assistance after working through these steps, please call 703-228-7433. The best times to call are between 1:30pm and 5:00pm Monday through Friday. This is typically the times of lowest call volumes for CommuterDirect.com.

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Arlington’s Bicycle & Pedestrian Counters

Bikes counted

View Counter Data
110 Trail
622
14th Street Bridge
2006
Arlington Mill Trail
633
Ballston Connector
326
Bluemont Connector
283
CC Connector
0
Clarendon EB bike lane
225
Custis Bon Air Park
1474
Custis Rosslyn
1517
Fairfax EB bike lane
157
Joyce St NB
30
Joyce St SB
25
Key Bridge East
1571
Key Bridge West
627
Military NB bike lane
48
Military SB bike lane
39
MVT Airport South
3536
Quincy NB bike lane
119
Quincy SB bike lane
89
Roosevelt Bridge
351
Rosslyn Bikeometer
0
TR Island Bridge
0
WOD Bon Air Park
1937
WOD Bon Air West
2420
WOD Columbia Pike
1542
WOD East Falls Church
2055
Wilson WB bike lane
243

Peds counted

View Counter Data
110 Trail
705
14th Street Bridge
428
Arlington Mill Trail
924
Ballston Connector
317
Bluemont Connector
381
CC Connector
0
Custis Bon Air Park
742
Custis Rosslyn
524
Joyce St NB
79
Joyce St SB
137
Key Bridge East
3337
Key Bridge West
1414
MVT Airport South
195
Roosevelt Bridge
204
TR Island Bridge
1373
WOD Bon Air Park
1012
WOD Bon Air West
1050
WOD Columbia Pike
1100
WOD East Falls Church
623

All counters, YTD

View Counter Data
Year to Date
4479948
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