How to Change SmartBenefits Allocation - CommuterDirect.com Customers

If you use your SmartBenefits on CommuterDirect.com, follow the instructions below.

If you use your SmartBenefits at the Commuter Stores, click here for instructions.

1. Visit CommuterDirect.com and log in to your existing account using the username and password that you created when you set up your CommuterDirect.com account. This process should be handled as soon as possible, but not later than the 16th of the month prior to the effective month. Example: Complete by 16th of January to be effective for February.

2. Click "Continue."

Screen shot: Continue button
Click image to enlarge.

3. Press the “Renewable Orders” tab. If you do not have a Renewable order, press the “SmartBenefits" tab and skip to Step 8.

Screen Shot: Renewable Orders tab.
Click image to enlarge.

4. Press the “Edit Renewable Order” button.

Screen shot: Edit Renewable Order button
Click image to enlarge.

5. Enter the dollar amount of the new transit subsidy that you are requesting to pay for your monthly transit pass. This entry is made in the “Payment Promise” screen.

This amount should not exceed your renewable order amount and should not exceed your maximum benefit amount. Any funds sent to CommuterDirect.com above your monthly pass total is subject to be returned back to your employer, so only enter the amount needed to cover your ticket that is on your renewable order.

Screen shot: enter dollar amount
Click image to enlarge.

6. Once you have entered the updated dollar amount, press the blue “Update Renewable Order” button.


Click image to enlarge.

7. A popup window will appear prompting you to update your Employer Contribution amount, press the long blue button.

Screen shot: Update Employer Contribution button
Click image to enlarge.

8. Enter the new dollar amount that you want to use to pay for your monthly transit pass needs from CommuterDirect.com.

This amount should not exceed your renewable order amount and should not exceed your maximum benefit amount. Any funds sent to CommuterDirect.com above your monthly pass total is subject to be returned back to your employer, so only enter the amount needed to cover your monthly transit pass. For renewable order customers, this amount should be the same as you previously entered in the prior steps.

Screen shot: Update Employer Contribution field
Click image to enlarge.

9. Now press the “Update Employer Contribution Information” button (long green bar).

Screen shot: Update Employer Contribution button
Click image to enlarge.

10. The final step is to log out of your account.

Screen shot: Log Out link
Click image to enlarge.

If you still need assistance after working through these steps, please call 703-228-7433. The best times to call are between 1:30pm and 5:00pm Monday through Friday. This is typically the times of lowest call volumes for CommuterDirect.com.

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Arlington’s Bicycle & Pedestrian Counters

Bikes counted

View Counter Data
110 Trail
14
14th Street Bridge
49
Arlington Mill Trail
33
Ballston Connector
12
Bluemont Connector
23
CC Connector
0
Clarendon EB bike lane
18
Custis Bon Air Park
0
Custis Rosslyn
52
Fairfax EB bike lane
0
Joyce St NB
3
Joyce St SB
12
Key Bridge East
96
Key Bridge West
63
Military NB bike lane
2
Military SB bike lane
2
MVT Airport South
48
Quincy NB bike lane
4
Quincy SB bike lane
8
Roosevelt Bridge
20
Rosslyn Bikeometer
46
TR Island Bridge
1116
WOD Bon Air Park
33
WOD Bon Air West
242
WOD Columbia Pike
25
WOD East Falls Church
28
Wilson WB bike lane
22

Peds counted

View Counter Data
110 Trail
208
14th Street Bridge
132
Arlington Mill Trail
232
Ballston Connector
70
Bluemont Connector
75
CC Connector
0
Custis Bon Air Park
0
Custis Rosslyn
211
Joyce St NB
32
Joyce St SB
28
Key Bridge East
830
Key Bridge West
418
MVT Airport South
185
Roosevelt Bridge
86
TR Island Bridge
870
WOD Bon Air Park
302
WOD Bon Air West
306
WOD Columbia Pike
174
WOD East Falls Church
204

All counters, YTD

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Year to Date
155794
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