How to Change SmartBenefits Allocation - CommuterDirect.com Customers

If you use your SmartBenefits on CommuterDirect.com, follow the instructions below.

If you use your SmartBenefits at the Commuter Stores, click here for instructions.

1. Visit CommuterDirect.com and log in to your existing account using the username and password that you created when you set up your CommuterDirect.com account. This process should be handled as soon as possible, but not later than the 16th of the month prior to the effective month. Example: Complete by 16th of January to be effective for February.

2. Click "Continue."

Screen shot: Continue button
Click image to enlarge.

3. Press the “Renewable Orders” tab. If you do not have a Renewable order, press the “SmartBenefits" tab and skip to Step 8.

Screen Shot: Renewable Orders tab.
Click image to enlarge.

4. Press the “Edit Renewable Order” button.

Screen shot: Edit Renewable Order button
Click image to enlarge.

5. Enter the dollar amount of the new transit subsidy that you are requesting to pay for your monthly transit pass. This entry is made in the “Payment Promise” screen.

This amount should not exceed your renewable order amount and should not exceed your maximum benefit amount. Any funds sent to CommuterDirect.com above your monthly pass total is subject to be returned back to your employer, so only enter the amount needed to cover your ticket that is on your renewable order.

Screen shot: enter dollar amount
Click image to enlarge.

6. Once you have entered the updated dollar amount, press the blue “Update Renewable Order” button.


Click image to enlarge.

7. A popup window will appear prompting you to update your Employer Contribution amount, press the long blue button.

Screen shot: Update Employer Contribution button
Click image to enlarge.

8. Enter the new dollar amount that you want to use to pay for your monthly transit pass needs from CommuterDirect.com.

This amount should not exceed your renewable order amount and should not exceed your maximum benefit amount. Any funds sent to CommuterDirect.com above your monthly pass total is subject to be returned back to your employer, so only enter the amount needed to cover your monthly transit pass. For renewable order customers, this amount should be the same as you previously entered in the prior steps.

Screen shot: Update Employer Contribution field
Click image to enlarge.

9. Now press the “Update Employer Contribution Information” button (long green bar).

Screen shot: Update Employer Contribution button
Click image to enlarge.

10. The final step is to log out of your account.

Screen shot: Log Out link
Click image to enlarge.

If you still need assistance after working through these steps, please call 703-228-7433. The best times to call are between 1:30pm and 5:00pm Monday through Friday. This is typically the times of lowest call volumes for CommuterDirect.com.

Did You Know?

11 Metrorail stops are located in Arlington.

CommuterPage.com News
Metrorail weekend service adjustments April 28-30

April 24, 2017, WMATA

Fatal crash in Prince George's Friday

Dana Hedgpeth, April 28, 2017, Washington Post

Stabbing at Silver Spring Metrobus stop Thursday

Sarah Beth Hensley, April 27, 2017, WTOP

Normal start to Friday commute, despite threat of 'sick out'

Evan Koslof, April 28, 2017, WUSA9

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Arlington’s Bicycle & Pedestrian Counters

Bikes counted

View Counter Data
110 Trail
459
14th Street Bridge
1165
Arlington Mill Trail
350
Ballston Connector
35
Bluemont Connector
145
CC Connector
566
Clarendon EB bike lane
145
Custis Bon Air Park
1002
Custis Rosslyn
939
Fairfax EB bike lane
106
Joyce St NB
33
Joyce St SB
28
Key Bridge East
816
Key Bridge West
485
Military NB bike lane
48
Military SB bike lane
42
MVT Airport South
1842
Quincy NB bike lane
19
Quincy SB bike lane
62
Roosevelt Bridge
228
Rosslyn Bikeometer
0
TR Island Bridge
3
WOD Bon Air Park
1353
WOD Bon Air West
1652
WOD Columbia Pike
1080
WOD East Falls Church
1420
Wilson WB bike lane
192

Peds counted

View Counter Data
110 Trail
789
14th Street Bridge
294
Arlington Mill Trail
854
Ballston Connector
148
Bluemont Connector
373
CC Connector
717
Custis Bon Air Park
768
Custis Rosslyn
608
Joyce St NB
77
Joyce St SB
140
Key Bridge East
2550
Key Bridge West
972
MVT Airport South
640
Roosevelt Bridge
164
TR Island Bridge
916
WOD Bon Air Park
1078
WOD Bon Air West
1072
WOD Columbia Pike
843
WOD East Falls Church
604

All counters, YTD

View Counter Data
Year to Date
2644615
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