How to Change SmartBenefits Allocation - CommuterDirect.com Customers

If you use your SmartBenefits on CommuterDirect.com, follow the instructions below.

If you use your SmartBenefits at the Commuter Stores, click here for instructions.

1. Visit CommuterDirect.com and log in to your existing account using the username and password that you created when you set up your CommuterDirect.com account. This process should be handled as soon as possible, but not later than the 16th of the month prior to the effective month. Example: Complete by 16th of January to be effective for February.

2. Click "Continue."

Screen shot: Continue button
Click image to enlarge.

3. Press the “Renewable Orders” tab. If you do not have a Renewable order, press the “SmartBenefits" tab and skip to Step 8.

Screen Shot: Renewable Orders tab.
Click image to enlarge.

4. Press the “Edit Renewable Order” button.

Screen shot: Edit Renewable Order button
Click image to enlarge.

5. Enter the dollar amount of the new transit subsidy that you are requesting to pay for your monthly transit pass. This entry is made in the “Payment Promise” screen.

This amount should not exceed your renewable order amount and should not exceed your maximum benefit amount. Any funds sent to CommuterDirect.com above your monthly pass total is subject to be returned back to your employer, so only enter the amount needed to cover your ticket that is on your renewable order.

Screen shot: enter dollar amount
Click image to enlarge.

6. Once you have entered the updated dollar amount, press the blue “Update Renewable Order” button.


Click image to enlarge.

7. A popup window will appear prompting you to update your Employer Contribution amount, press the long blue button.

Screen shot: Update Employer Contribution button
Click image to enlarge.

8. Enter the new dollar amount that you want to use to pay for your monthly transit pass needs from CommuterDirect.com.

This amount should not exceed your renewable order amount and should not exceed your maximum benefit amount. Any funds sent to CommuterDirect.com above your monthly pass total is subject to be returned back to your employer, so only enter the amount needed to cover your monthly transit pass. For renewable order customers, this amount should be the same as you previously entered in the prior steps.

Screen shot: Update Employer Contribution field
Click image to enlarge.

9. Now press the “Update Employer Contribution Information” button (long green bar).

Screen shot: Update Employer Contribution button
Click image to enlarge.

10. The final step is to log out of your account.

Screen shot: Log Out link
Click image to enlarge.

If you still need assistance after working through these steps, please call 703-228-7433. The best times to call are between 1:30pm and 5:00pm Monday through Friday. This is typically the times of lowest call volumes for CommuterDirect.com.

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110 Trail
491
14th Street Bridge
1875
Arlington Mill Trail
275
Ballston Connector
109
Bluemont Connector
199
CC Connector
553
Clarendon EB bike lane
173
Custis Bon Air Park
359
Custis Rosslyn
1456
Fairfax EB bike lane
123
Joyce St NB
31
Joyce St SB
17
Key Bridge East
980
Key Bridge West
650
Military NB bike lane
29
Military SB bike lane
50
MVT Airport South
1605
Quincy NB bike lane
88
Quincy SB bike lane
63
Roosevelt Bridge
436
Rosslyn Bikeometer
1174
TR Island Bridge
1072
WOD Bon Air Park
630
WOD Bon Air West
1202
WOD Columbia Pike
511
WOD East Falls Church
861
Wilson WB bike lane
169

Peds counted

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110 Trail
498
14th Street Bridge
567
Arlington Mill Trail
551
Ballston Connector
249
Bluemont Connector
317
CC Connector
413
Custis Bon Air Park
236
Custis Rosslyn
485
Joyce St NB
228
Joyce St SB
195
Key Bridge East
2070
Key Bridge West
1148
MVT Airport South
275
Roosevelt Bridge
87
TR Island Bridge
625
WOD Bon Air Park
453
WOD Bon Air West
526
WOD Columbia Pike
331
WOD East Falls Church
304

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Year to Date
1161047
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