How to Change SmartBenefits Allocation - CommuterDirect.com Customers

If you use your SmartBenefits on CommuterDirect.com, follow the instructions below.

If you use your SmartBenefits at the Commuter Stores, click here for instructions.

1. Visit CommuterDirect.com and log in to your existing account using the username and password that you created when you set up your CommuterDirect.com account. This process should be handled as soon as possible, but not later than the 16th of the month prior to the effective month. Example: Complete by 16th of January to be effective for February.

2. Click "Continue."

Screen shot: Continue button
Click image to enlarge.

3. Press the “Renewable Orders” tab. If you do not have a Renewable order, press the “SmartBenefits" tab and skip to Step 8.

Screen Shot: Renewable Orders tab.
Click image to enlarge.

4. Press the “Edit Renewable Order” button.

Screen shot: Edit Renewable Order button
Click image to enlarge.

5. Enter the dollar amount of the new transit subsidy that you are requesting to pay for your monthly transit pass. This entry is made in the “Payment Promise” screen.

This amount should not exceed your renewable order amount and should not exceed your maximum benefit amount. Any funds sent to CommuterDirect.com above your monthly pass total is subject to be returned back to your employer, so only enter the amount needed to cover your ticket that is on your renewable order.

Screen shot: enter dollar amount
Click image to enlarge.

6. Once you have entered the updated dollar amount, press the blue “Update Renewable Order” button.


Click image to enlarge.

7. A popup window will appear prompting you to update your Employer Contribution amount, press the long blue button.

Screen shot: Update Employer Contribution button
Click image to enlarge.

8. Enter the new dollar amount that you want to use to pay for your monthly transit pass needs from CommuterDirect.com.

This amount should not exceed your renewable order amount and should not exceed your maximum benefit amount. Any funds sent to CommuterDirect.com above your monthly pass total is subject to be returned back to your employer, so only enter the amount needed to cover your monthly transit pass. For renewable order customers, this amount should be the same as you previously entered in the prior steps.

Screen shot: Update Employer Contribution field
Click image to enlarge.

9. Now press the “Update Employer Contribution Information” button (long green bar).

Screen shot: Update Employer Contribution button
Click image to enlarge.

10. The final step is to log out of your account.

Screen shot: Log Out link
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If you still need assistance after working through these steps, please call 703-228-7433. The best times to call are between 1:30pm and 5:00pm Monday through Friday. This is typically the times of lowest call volumes for CommuterDirect.com.

Did You Know?

11 Metrorail stops are located in Arlington.

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Arlington’s Bicycle & Pedestrian Counters

Bikes counted

View Counter Data
110 Trail
584
14th Street Bridge
1698
Arlington Mill Trail
433
Ballston Connector
0
Bluemont Connector
244
CC Connector
823
Clarendon EB bike lane
214
Custis Bon Air Park
1036
Custis Rosslyn
1173
Fairfax EB bike lane
144
Joyce St NB
101
Joyce St SB
49
Key Bridge East
1057
Key Bridge West
562
Military NB bike lane
62
Military SB bike lane
35
MVT Airport South
2429
Quincy NB bike lane
125
Quincy SB bike lane
78
Roosevelt Bridge
378
Rosslyn Bikeometer
0
TR Island Bridge
1518
WOD Bon Air Park
1522
WOD Bon Air West
1944
WOD Columbia Pike
0
WOD East Falls Church
1526
Wilson WB bike lane
274

Peds counted

View Counter Data
110 Trail
4455
14th Street Bridge
423
Arlington Mill Trail
849
Ballston Connector
0
Bluemont Connector
357
CC Connector
635
Custis Bon Air Park
704
Custis Rosslyn
671
Joyce St NB
127
Joyce St SB
182
Key Bridge East
4941
Key Bridge West
1992
MVT Airport South
391
Roosevelt Bridge
368
TR Island Bridge
1588
WOD Bon Air Park
1148
WOD Bon Air West
1082
WOD Columbia Pike
0
WOD East Falls Church
615

All counters, YTD

View Counter Data
Year to Date
7551608
About Arlington’s Bicycle & Pedestrian Counter Program