How to Change SmartBenefits Allocation - CommuterDirect.com Customers

If you use your SmartBenefits on CommuterDirect.com, follow the instructions below.

If you use your SmartBenefits at the Commuter Stores, click here for instructions.

1. Visit CommuterDirect.com and log in to your existing account using the username and password that you created when you set up your CommuterDirect.com account. This process should be handled as soon as possible, but not later than the 16th of the month prior to the effective month. Example: Complete by 16th of January to be effective for February.

2. Click "Continue."

Screen shot: Continue button
Click image to enlarge.

3. Press the “Renewable Orders” tab. If you do not have a Renewable order, press the “SmartBenefits" tab and skip to Step 8.

Screen Shot: Renewable Orders tab.
Click image to enlarge.

4. Press the “Edit Renewable Order” button.

Screen shot: Edit Renewable Order button
Click image to enlarge.

5. Enter the dollar amount of the new transit subsidy that you are requesting to pay for your monthly transit pass. This entry is made in the “Payment Promise” screen.

This amount should not exceed your renewable order amount and should not exceed your maximum benefit amount. Any funds sent to CommuterDirect.com above your monthly pass total is subject to be returned back to your employer, so only enter the amount needed to cover your ticket that is on your renewable order.

Screen shot: enter dollar amount
Click image to enlarge.

6. Once you have entered the updated dollar amount, press the blue “Update Renewable Order” button.


Click image to enlarge.

7. A popup window will appear prompting you to update your Employer Contribution amount, press the long blue button.

Screen shot: Update Employer Contribution button
Click image to enlarge.

8. Enter the new dollar amount that you want to use to pay for your monthly transit pass needs from CommuterDirect.com.

This amount should not exceed your renewable order amount and should not exceed your maximum benefit amount. Any funds sent to CommuterDirect.com above your monthly pass total is subject to be returned back to your employer, so only enter the amount needed to cover your monthly transit pass. For renewable order customers, this amount should be the same as you previously entered in the prior steps.

Screen shot: Update Employer Contribution field
Click image to enlarge.

9. Now press the “Update Employer Contribution Information” button (long green bar).

Screen shot: Update Employer Contribution button
Click image to enlarge.

10. The final step is to log out of your account.

Screen shot: Log Out link
Click image to enlarge.

If you still need assistance after working through these steps, please call 703-228-7433. The best times to call are between 1:30pm and 5:00pm Monday through Friday. This is typically the times of lowest call volumes for CommuterDirect.com.

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Arlington’s Bicycle & Pedestrian Counters

Bikes counted

View Counter Data
110 Trail
382
14th Street Bridge
1503
Arlington Mill Trail
193
Ballston Connector
155
Bluemont Connector
116
CC Connector
464
Clarendon EB bike lane
133
Custis Bon Air Park
552
Custis Rosslyn
936
Fairfax EB bike lane
108
Joyce St NB
18
Joyce St SB
19
Key Bridge East
679
Key Bridge West
499
Military NB bike lane
14
Military SB bike lane
18
MVT Airport South
1190
Quincy NB bike lane
50
Quincy SB bike lane
49
Roosevelt Bridge
299
Rosslyn Bikeometer
836
TR Island Bridge
707
WOD Bon Air Park
345
WOD Bon Air West
667
WOD Columbia Pike
348
WOD East Falls Church
511
Wilson WB bike lane
163

Peds counted

View Counter Data
110 Trail
412
14th Street Bridge
204
Arlington Mill Trail
483
Ballston Connector
322
Bluemont Connector
496
CC Connector
365
Custis Bon Air Park
353
Custis Rosslyn
412
Joyce St NB
59
Joyce St SB
91
Key Bridge East
1813
Key Bridge West
1043
MVT Airport South
360
Roosevelt Bridge
78
TR Island Bridge
403
WOD Bon Air Park
391
WOD Bon Air West
530
WOD Columbia Pike
409
WOD East Falls Church
551

All counters, YTD

View Counter Data
Year to Date
1738782
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