How to Change SmartBenefits Allocation - CommuterDirect.com Customers

If you use your SmartBenefits on CommuterDirect.com, follow the instructions below.

If you use your SmartBenefits at the Commuter Stores, click here for instructions.

1. Visit CommuterDirect.com and log in to your existing account using the username and password that you created when you set up your CommuterDirect.com account. This process should be handled as soon as possible, but not later than the 16th of the month prior to the effective month. Example: Complete by 16th of January to be effective for February.

2. Click "Continue."

Screen shot: Continue button
Click image to enlarge.

3. Press the “Renewable Orders” tab. If you do not have a Renewable order, press the “SmartBenefits" tab and skip to Step 8.

Screen Shot: Renewable Orders tab.
Click image to enlarge.

4. Press the “Edit Renewable Order” button.

Screen shot: Edit Renewable Order button
Click image to enlarge.

5. Enter the dollar amount of the new transit subsidy that you are requesting to pay for your monthly transit pass. This entry is made in the “Payment Promise” screen.

This amount should not exceed your renewable order amount and should not exceed your maximum benefit amount. Any funds sent to CommuterDirect.com above your monthly pass total is subject to be returned back to your employer, so only enter the amount needed to cover your ticket that is on your renewable order.

Screen shot: enter dollar amount
Click image to enlarge.

6. Once you have entered the updated dollar amount, press the blue “Update Renewable Order” button.


Click image to enlarge.

7. A popup window will appear prompting you to update your Employer Contribution amount, press the long blue button.

Screen shot: Update Employer Contribution button
Click image to enlarge.

8. Enter the new dollar amount that you want to use to pay for your monthly transit pass needs from CommuterDirect.com.

This amount should not exceed your renewable order amount and should not exceed your maximum benefit amount. Any funds sent to CommuterDirect.com above your monthly pass total is subject to be returned back to your employer, so only enter the amount needed to cover your monthly transit pass. For renewable order customers, this amount should be the same as you previously entered in the prior steps.

Screen shot: Update Employer Contribution field
Click image to enlarge.

9. Now press the “Update Employer Contribution Information” button (long green bar).

Screen shot: Update Employer Contribution button
Click image to enlarge.

10. The final step is to log out of your account.

Screen shot: Log Out link
Click image to enlarge.

If you still need assistance after working through these steps, please call 703-228-7433. The best times to call are between 1:30pm and 5:00pm Monday through Friday. This is typically the times of lowest call volumes for CommuterDirect.com.

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11 Metrorail stops are located in Arlington.

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Arlington’s Bicycle & Pedestrian Counters

Bikes counted

View Counter Data
110 Trail
417
14th Street Bridge
1572
Arlington Mill Trail
483
Ballston Connector
0
Bluemont Connector
212
CC Connector
0
Clarendon EB bike lane
146
Custis Bon Air Park
1016
Custis Rosslyn
1788
Fairfax EB bike lane
168
Joyce St NB
40
Joyce St SB
38
Key Bridge East
1042
Key Bridge West
511
Military NB bike lane
43
Military SB bike lane
35
MVT Airport South
2328
Quincy NB bike lane
97
Quincy SB bike lane
73
Roosevelt Bridge
335
Rosslyn Bikeometer
0
TR Island Bridge
0
WOD Bon Air Park
1434
WOD Bon Air West
1551
WOD Columbia Pike
1252
WOD East Falls Church
0
Wilson WB bike lane
192

Peds counted

View Counter Data
110 Trail
691
14th Street Bridge
222
Arlington Mill Trail
452
Ballston Connector
0
Bluemont Connector
401
CC Connector
0
Custis Bon Air Park
371
Custis Rosslyn
314
Joyce St NB
79
Joyce St SB
111
Key Bridge East
1791
Key Bridge West
829
MVT Airport South
241
Roosevelt Bridge
116
TR Island Bridge
1373
WOD Bon Air Park
345
WOD Bon Air West
662
WOD Columbia Pike
379
WOD East Falls Church
0

All counters, YTD

View Counter Data
Year to Date
5736591
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